Customer Service Advisor

Customer Service Advisor - Uncapped Commission

Location:

EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
) OR EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ
)

Full time:
Permanent

Salary: £26,116 rising to £26,738 after 8 months, plus incentives and bonuses

Hourly rate: £13.35 per hour rising to £13.66 at 9 months

Start date:

July 2026 onwards

Why this job matters:
If you’re a confident talker who enjoys asking questions and getting to know people, this role may be for you. You can bring your life experience and relationship‑building skills to a sales advisor position with EE. We’ll provide training so you can confidently discuss our products and services over the phone, focusing on enhancing customers’ digital lives without hard sales pressure.

We design this opportunity with flexibility in mind, offering the ability to schedule your own breaks and banking time, and occasional home working.

What’s in it for you?

• A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
• Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market‑leading paid carer’s leave, up to 2 weeks off for carers supporting disabled, ill or elderly family or friends.
• Family Leave – equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products including Mobile and Broadband.
• Support in carving your own career path; we’re passionate about developing our people.
• Season Ticket Travel Loan – help pay for your travel to and from work in advance.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?