Account Manager

Company Description

Guru Technology Limited is a fast-growing UK telecoms and technology provider focused on keeping small and medium businesses connected through tailored mobile, phone, security, IT support, and broadband solutions. Founded in 2019 and now the most highly rated telecoms business in the UK with a 5-star Google rating, Guru has helped hundreds of businesses find solutions that match their needs. The company is known for plain-language support, flexible contracts, and reliable services designed to keep operations running smoothly.

Guru’s vision is to be the partner of choice for SMBs, embedding closely with clients to help them reach their goals. The team shares a strong sense of purpose, aiming to deliver industry-leading standards and a positive impact for customers, partners, and communities.

£32, per annum dependant on experience. Uncapped OTE

This is a full-time hybrid Account Manager role based in Northampton, with flexibility to work from home part of the week from time to time. The Account Manager will manage a portfolio of SMB clients, serving as the primary point of contact for all telecoms and technology services. Responsibilities include building strong relationships, understanding each client’s business needs, and proposing tailored solutions across mobiles, phone systems, connectivity, and IT services.

The role involves managing renewals, monitoring contract performance, identifying upsell and cross-sell opportunities, and coordinating with internal teams to ensure timely delivery and issue resolution. The Account Manager will track account activity, prepare reports, maintain accurate CRM records, and support continuous improvement in customer experience and retention.

• Proven experience in account management, customer success, or B2B sales, ideally within telecoms, IT, or technology services.
• Strong relationship-building, listening, and stakeholder management skills, with the ability to earn trust and manage multiple accounts.
• Solid commercial awareness, include comfort with contracts, renewals, pricing discussions, and identifying growth opportunities.
• Excellent communication, presentation, and negotiation skills, both written and verbal, with a clear and jargon-free style.
• Good organizational and time-management skills, including managing pipelines, maintaining CRM records, and prioritizing workloads.
• Comfortable working in a hybrid environment, collaborating with on-site and remote colleagues, and using digital collaboration tools.
• Basic understanding of business connectivity, mobile, and IT solutions is highly desirable; willingness to learn technical concepts is essential.
• Ability to work proactively, take ownership of issues, and follow through to resolution with a focus on customer outcomes.
• Experience working with SMB customers is an advantage, especially in a fast-paced, growing company.
• Relevant education or training in business, sales, account management, or a related field is beneficial but not mandatory.