Homeowner Account Manager

Homeowner Account Manager – Dorset, Wiltshire & Somerset

Location:

Dorset, Wiltshire & Somerset

Ideal base:
Blandford Forum or Shaftesbury

Coverage:
Regional travel across Dorset, Wiltshire and Somerset

Base:
Home-based with regular travel

Hours:

Monday to Friday

We’re looking for a proactive, relationship‑led Homeowner Account Manager to support our expanding portfolio across Dorset, Wiltshire and Somerset. You’ll manage a growing portfolio of holiday homes and play a key role in supporting both homeowner relationships and overall portfolio performance. This role blends commercial thinking, data analysis, homeowner engagement and property quality improvements.

• Ensure each property is presented at its best with accurate, appealing descriptions
• Maintain high‑quality, well‑staged photography and highlight key selling features
• Create pricing strategies using data, competitor insight and performance trends
• Proactively monitor booking pace to maximise revenue and occupancy

• Become the trusted point of contact for your region’s owners
• Provide regular updates, visits and performance reviews
• Identify potential issues early using guest feedback and reviews
• Confidently handle challenging conversations without escalation
• Support owner events and engagement activities

• Recommend décor updates, upgrades and high‑impact features
• Suggest ways to increase appeal, like allowing dogs or adding amenities
• Identify and remove barriers to bookings such as restrictive policies
• Review Property Quality Scores and advise on improvements
• Flag properties that cannot meet our required quality standards

• Collaborate with New Business to onboard new owners smoothly
• Stay up to date with relevant industry legislation
• Encourage referrals and always champion our company culture
• Manage time effectively to meet performance expectations
• Prioritise health, safety and welfare in all aspects of the role

• Account management experience
• Strong ability to understand and interpret data
• Results driven with a focus on hitting and exceeding targets
• Excellent communication and influencing skills
• Customer‑focused, with experience managing varied customers
• Confident with IT including Excel and Outlook
• Property knowledge and strong regional awareness
• Proactive problem solver with excellent time management
• Able to work independently and follow processes clearly
• Full driving licence
• Able to work a small number of scheduled weekends

• Experience in holiday letting or real estate
• Knowledge of the holiday property industry
• Photography or interior design skills

Key metrics:
Portfolio revenue, average bookings per property, blended commission, property visits and owner contacts, quality of communication, NPS, property quality score, guest feedback and reducing controllable churn.