School Travel Specialist. LilyLifestyle

School Travel Specialist

This leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays & educational trips to a range of destinations chosen by their team of experts who have first hand, in depth product knowledge. They now have a vacancy for a School Travel Specialist to deal with travel enquiries received over the phone and by email from schools and manage the enquiry from start to finish, providing exceptional service throughout.

Salary 30k plus commission, hybrid working (2 days office based) and generous company benefits.

• Deal with enquiries and handle reservations over the phone, email and occasionally in person, providing comprehensive destination advice and aiming to upsell and achieve revenue targets.
• Work with teachers to ensure the school groups receive the full benefit of learning outside of the classroom and maximising the educational aspect of the destination. Specialising in geography or language trips.
• Respond to correspondence to manage enquiries and deal with any issues arising.
• Regular quote follow up to maximise sales conversion
• Deliver destination / product presentations to schools in person and or virtually, out of hours if required.
• Produce accurate quotes, confirmations and invoices.
• Provide cover on the emergency phone rota.

• Proven travel sales experience preferably within tour operations / educational travel OR as a teacherof geography or humanities.
• Flexible approach with an ability to thrive in a busy, fast paced role, effectively managing and prioritising workload.
• Excellent attention to detail and accuracy with strong numerical ability.
• Strong interpersonal and communication skills with excellent teamwork.
• Exceptional customer service focus.
• Able to demonstrate Influencing and negotiating skills
• Excellent spoken and written English
• Practical experience using Microsoft Word, Excel and Outlook.

• Salary 30k plus commission or circa 2.5k to 3k p/a
• Hybrid office / home based role, 2 days in the office
• Monday to Friday 9 to 5
• Out of hours phone cover on a rota basis - 2 to 3 times per year
• Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being initiatives & social events.