Resident Liaison Officer

Resident Liaison Officer – Maternity Cover (August 2026 – November 2027)

You will be based at our Sittingbourne Office and will be required to travel to various sites across the Kent area. A full UK driving licence is required. Working from home may be arranged with your line manager.

• Act as the secondary point of contact for residents when work is carried out at their homes, estates or communal areas, and attend pre‑work surveys as required.
• Organise, deliver and attend resident liaison meetings to consult residents on investment issues, supporting other teams or departments as necessary.
• Visit sites, open properties and keep residents fully informed of upcoming work through effective communication channels.
• Prepare and deliver pre‑work information to residents.
• Encourage and support resident participation in working parties, forums and focus groups covering all aspects of capital investment (contract, service/standard development meetings).
• Assist with health & safety spot checks.

• Previous experience in a property/asset management function.
• Experience facilitating resident involvement forums and focus groups.
• Excellent communication and interpersonal skills, able to build and sustain effective relationships with key stakeholders.
• Knowledge and experience of key factors and methods required to promote and sustain effective resident involvement and consultation.
• Experience delivering a customer‑focused, high‑quality service.
• Strong written communication skills, able to produce clear and effective reports.

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In‑house academy & career development
• Flexible working