Senior Sales Support Administrator

Senior Sales Support Administrator - Technical Products

Salary £25,000 to £34,000 basic + benefits (depending on experience)

Home Based - must live in Yorkshire (for occasional meetings and training)

Monday to Friday, between the hours of 9:00am to 5:30pm

About the Company

Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.

Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.

The Role

This role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business.

Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion.

Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function.

This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery.

Key Responsibilities

• Managing incoming customer enquiries via phone and email
• Providing product advice and guidance to customers
• Supporting the sales process from enquiry through to order completion
• Promoting and selling the company's range of heating and wellness products
• Identifying the right products for customer requirements and upselling where appropriate
• Maintaining CRM systems, customer records and sales pipelines
• Processing quotations, orders and sales administration accurately
• Building strong relationships with customers and providing excellent service throughout the buying process
• Assisting with improving and optimising product ranges online
• Adding and maintaining products on the website (Magento), including descriptions, images and pricing
• Liaising with warehouses and shipping providers to manage deliveries, including international shipments
• Checking supplier invoices and identifying discrepancies
• Managing stock levels and placing orders with manufacturers
• Monitoring competitor pricing and market trends
• Supporting website content including blogs and product information

Skills and Experience

• Experience in sales support, internal sales, customer account management or product support
• Experience supporting customers purchasing physical products rather than services
• Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
• Strong administration skills with excellent attention to detail
• Experience maintaining CRM systems and managing customer records
• Comfortable working with quotations, orders, pricing and sales administration
• Able to manage multiple priorities and work independently
• Strong customer service and communication skills
• Good commercial awareness and a proactive approach
• Comfortable working within a small business environment where responsibilities are varied
• Comfortable working in a home-based environment
• High attention to detail and strong administrative skills
• Good level of numeracy and written English
• Confident using Microsoft Outlook and Excel
• Experience with CRM/ERP systems
• Experience managing website content (Magento or similar platforms desirable)

Additional Requirements

• Dedicated home office space with reliable broadband and minimal background noise
• Previous experience working from home is advantageous
• A stable work history, with the majority of roles lasting 2+ years

Screening Questions

Please ensure your CV demonstrates:

• Longevity in previous roles (typically 2+ years)
• Experience working from home
• Use of CRM systems and managing sales pipelines
• Experience supporting customers through the sales…