Client Growth Manager; North East England

Location:

Home-based within North East England (Newcastle upon Tyne, Gateshead, Durham, Middlesbrough, Stockton-on-Tees, Hartlepool, York). Postcode areas: NE, DH, TS, YO.

Salary: £40,000 + commission + car allowance (OTE £50,000+).

You must live within North East England and hold a full UK driving licence. Applications outside this region cannot be considered.

We’re looking for a commercially minded Client Growth Manager to join our Business Development team r role is to ensure letting agent partners recognise the commercial value of our advertising, embed best practices into their operations, and enable a seamless utility‑ordering process for student tenants.

• Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
• Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
• Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
• Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
• Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
• Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
• Collaborate with business development and support teams to onboard new clients effectively and ensure long‑term success from day one.
• Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.

Agents consistently return utility order forms, their teams are fully bought into the Uni Homes process, and your accounts contribute to sustained revenue growth and long‑term partnerships.

• Form conversion rate: percentage of advertising leads resulting in completed utility order forms.
• Revenue contribution: total commissionable revenue generated through client accounts.
• Client engagement: frequency and quality of client interactions, including best practice sessions and process reviews.
• CRM accuracy: maintenance of complete and up‑to‑date client records and performance data.
• Portfolio growth and utilisation: proportion of a client’s student property portfolio actively advertised and let via Uni Homes, and progress towards full adoption across their listings.

• Background in account management or similar client‑facing roles with a focus on driving performance and commercial outcomes.
• Experience enabling revenue growth through process alignment and behavioural change within client organisations.
• Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, Prop Tech or student accommodation.
• Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement.
• Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioural change.
• Confidence in handling challenging discussions and aligning stakeholders around shared goals.
• Highly organised and data‑driven, with the ability to analyse performance metrics and take action.
• Collaborative team player who shares best practices and contributes to collective success.
• Comfortable working in a fast‑paced, field‑based role with regular travel.
• Must be based in North East England with a suitable home working setup.
• Comfortable with frequent driving and holds a full, valid UK driving licence.
• Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided).

• Competitive salary and commission structure.
• Car allowance.
• Paid holidays and length‑of‑service days.
• Voluntary day and enhanced pension scheme with salary sacrifice option.
• Healthcare scheme and Employee Assistant Programme.
• Sick pay and enhanced maternity/paternity pay.
• Career progression opportunities and commitment to personal and professional development.
• Staff discounts, mental health and financial support programmes.
• Regular company social events.

We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We welcome reasonable adjustments to make the recruitment process accessible. Applicants must have the permanent and unrestricted right to work in the UK. Visa sponsorship is not available.