Relationship Manager

Location: Home-based with travel to partners and organisational events as required

Reports to: Head of Employer & Employer Provider Relationships

Salary: £45,000 plus bonus and excellent benefits

CMI is seeking an ambitious B2B Sales Relationship Manager to drive commercial growth through employer and provider engagement, supporting our strategic goal of promoting professional leadership.

Reporting to the Head of Employer and Partner Provider Relationships, this role suits a senior business development professional experienced in selling commercially funded training solutions like accreditation and qualifications.

This fast-paced, target-driven role focuses 90% on new business and 10% on managing existing partners, offering a quarterly bonus. Candidates should be comfortable managing a £2 million pipeline and engaging with C‑suite executives.

• Expand CMI's presence and find new commercial training sales opportunities with private providers and employers.
• Manage an annual £2 million pipeline by acquiring new clients and nurturing existing partnerships.
• Engage C‑suite executives to align CMI's leadership vision with customer needs and pain points.
• Collaborate internally to create engagement models and improve the customer journey to drive high NPS.
• Act as a professional CMI ambassador through high-level networking and industry presentations.
• Utilise Salesforce CRM to manage sales; training is available if required.

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating a forward‑thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.

• We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
• Proven track record of sales success in selling commercially funded training solutions.
• Track record of developing strong customer relationships across employers and private training providers at C‑suite level.
• Managed an individual annual sales opportunity pipeline of circa £2 million. Regularly qualifying the quality and strength of the opportunities across the customer portfolio.
• Demonstrable track record of primarily developing new business opportunities and self‑generating new leads.
• Has developed innovative solutions to drive engagement and improve customer journey and experience leading to uptake of products and services.
• Confident in developing and undertaking sales presentations to a senior audience. Comfortable in networking at large industry‑leading conferences and events.
• Regularly looking for opportunities to self‑develop and learn new skills.
• Managed a sales pipeline by using Salesforce CRM.

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore‑front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, 2024 College Times Best Company To Work for, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.

It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

• Flexible working – our expectation is 2 days a week in the office, to suit you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Corby provide comfortable collaboration spaces for team get‑togethers.
• 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday.
• Wellbeing…