Account Manager, EMEA Remote

Star Rez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, Star Rez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, Star Rez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

Star Rez is seeking an Account Manager to serve as a trusted partner to our community of EMEA customers. You will work closely with universities, PBSA operators, and student accommodation providers to understand their operational and strategic priorities, and position tailored Star Rez solutions that deliver measurable value.

Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.

You’ll collaborate closely with colleagues across Customer Success, Product, Professional Services, Renewals, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships.

You will own the full sales cycle within existing accounts, from identifying expansion opportunities and conducting in-depth needs analysis to leading product demonstrations, managing tender processes, and closing deals. Success in this role requires the ability to manage competing priorities, engage proactively with customers, and consistently deliver against revenue, customer engagement, and data integrity targets.

This role is ideal for a sales professional who thrives in a metrics-driven environment, enjoys managing complex sales cycles, and is motivated by building long-term, commercially impactful partnerships.

• Travel:
  Up to 50% (The percentage of travel is an estimation and may vary based on business needs.)
• Reporting Structure:
  This role reports to the Manager, Sales.

• Drive revenue growth within an assigned EMEA territory and customer portfolio by identifying upsell and expansion opportunities, managing pipeline, and consistently achieving or exceeding quota targets.
• Lead complex, consultative sales cycles, including in-depth discovery, tailored product demonstrations, proposal development, negotiation, and deal closure.
• Build and maintain trusted relationships with stakeholders across universities, PBSA operators, and student accommodation providers, developing a deep understanding of their operational needs and commercial priorities.
• Conduct thorough needs analysis to uncover customer challenges and align Star Rez solutions to deliver measurable operational and financial outcomes.
• Lead and support tender, RFP, and formal procurement processes, coordinating with internal stakeholders to deliver competitive, high-quality submissions.
• Manage and prioritize a high volume of customer interactions and requests, effectively triaging competing demands to focus on the most impactful opportunities.
• Collaborate cross-functionally with Product, Professional Services, Marketing, and Finance teams to scope solutions, support deal execution, and deliver seamless customer experiences.
• Represent the voice of the customer internally by sharing insights that inform product development, go-to-market strategy, and regional market positioning through Star Rez Connect and industry events.
• Maintain accurate pipeline, forecasting, and activity tracking using Salesforce, Gong, and related tools to generate data-driven insights and improve sales effectiveness.
• Drive customer engagement and solution adoption in a way that unlocks expansion opportunities and long-term account…