Remote Account Manager Job Blackburn England UK,Sales

Job Title:
Account Manager
Salary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission
Location: Hertford (Remote)
Term: Permanent, Full Time

A new role added for Account Manager to this growing tech company. Are you a diligent account manager who loves to train and coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture.

You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business.

The role of Account Manager:

Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert.

Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding

Existing Features & Usage: They need to ensure their clients don’t suffer in silence. They need to understand what they are trying to achieve and why in order to help.

New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.

Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution.

Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving.

Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.

Salon expert: your accounts will also see you as the industry expert. “What are other salons doing?” “How do they deal with no-shows?”. You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow.

Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key

Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow.

Skills & Experience Required for the Account Manager:

Sales experience.
Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust.
Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them.
Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage.
Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!
Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel.
They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from.

Skills

Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It’s a people's industry and salons love to chat.
Customer-focus: they need you to go the extra mile.
Outbound Confidence: comfortable…