Customer Service Administrator

Job Title:

Customer Service & Sales Support Coordinator

Location:

Hybrid (Office-based + Home Working on Fridays and one additional day)

Hours:

Full-Time, 38.5 hours per week (across 4.5 days)

Salary: £13.45 - £14.00 per hour (£26,926.90 - £28,028 annually, depending on experience)

As a key partner, you will share in the responsibilities of ownership, supporting the delivery of customer orders, promoting core values, and contributing to shared success. You will work closely with customers and internal teams to ensure seamless order processing, timely deliveries, and excellent service.

• Create and process sales orders, ensuring all customer details meet PO requirements
• Conduct credit checks promptly
• Create part records and BOMs for new requirements
• Acknowledge sales orders swiftly
• Generate work orders for manufactured parts
• Respond promptly to customer requests

• Coordinate with internal teams and customers to arrange deliveries
• Arrange transportation, considering any special customer needs
• Generate dispatch notes and ensure compliance with H&S and environmental standards (e.g., ADR, DGN’s, export documentation)
• Provide customers with manuals, drawings, test reports, and documentation post-dispatch
• Keep customers informed about delivery statuses and delays

• Support basic purchasing tasks, including raising purchase orders and daily procurement activities
• Maintain accurate records of customer requirements
• Adhere to quality, H&S, and environmental procedures at all times
• Contribute to a safe, tidy, and compliant working environment

• Experience in customer service and sales, preferably within a related industry
• Proactive, detail-oriented, and customer-focused
• Strong communication and organizational skills
• Adaptable team player with a positive attitude