Insurance Web Agent

About the Role

We're looking for an enthusiastic and driven individual to join our growing team as Trainee Insurance Web Agent. This entry‑level role is ideal for anyone looking to build a career in the insurance industry, with full training and development provided.

As a Trainee Web Agent, you will be the first point of contact for small and medium‑sized business owners who have requested a quote for commercial insurance through our website or partner platforms. These could include businesses such as retail stores, tradespeople, cafés, contractors, charities, and more. Your role is to respond quickly, verify key details, understand their insurance needs, assess whether we can help them find the most suitable commercial insurance coverage, and then pass the opportunity to an Insurance Specialist for the final quotation and policy discussion.

• Engage with business owners who have made real‑time commercial insurance enquiries online.
• Understand their business operations and confirm essential risk and coverage details.
• Identify whether we can assist them with improved or more suitable insurance options.
• Transfer qualified leads to our expert insurance advisors for further consultation.
• Accurately record call details and customer information in our CRM system.
• Provide a professional, friendly, and helpful experience at all times.

You don’t need insurance or sales experience — just the right attitude and willingness to learn. We’ll give you full training to help you develop and succeed.

• Genuinely interested in starting a long‑term career in insurance or sales.
• Target‑driven, self‑motivated, and eager to achieve goals.
• Confident communicator with great verbal and listening skills.
• Professional, positive, and resilient when faced with challenges.
• Comfortable working at pace and handling multiple customer interactions each day.
• Reliable, punctual, and committed to personal growth.
• Open to coaching, feedback, and continuous improvement.

• Full training and continuous development.
• Opportunities to grow within a fast‑paced, high‑energy company.
• Work with a friendly, supportive team who care about what they do.
• Help real business owners save money and make better decisions.
• Private healthcare cover.
• Employee Assistance Programme, including a virtual GP service, priority physio and talking therapies.
• Eyecare scheme.
• 25 days annual leave, increasing with tenure.
• 1 paid family and religious day of leave per year upon successful probation.
• 1 paid charity volunteering day per year.
• Option to buy/sell up to an additional 3 days leave per year.
• Enhanced maternity, paternity or shared parental leave.
• 2 days off for wedding upon joining, and up to 5 days after 2 years of service.
• Auto‑enrolled salary sacrifice pension scheme.
• Life assurance.
• Season ticket loans, salary advances and loans to buy or rent a home (based on tenure).
• Cycle to work scheme.
• Highflyers incentive – a VIP experience for high performers across the Bionic group.
• Company summer and Christmas party celebrations, business and local awards and recognition.
• Long service awards.

• Short One‑Way Video Introduction.
• Telephone call with Talent Acquisition Team.
• Final stage held in office with our Hiring Manager.