Customer Success Sales Advisor

Job Description

As a Customer Success Sales Advisor, you are responsible for driving the sales function by actively promoting and selling products and solutions to our customers.

This includes identifying customer needs, presenting tailored solutions, maximising upsell and cross‑sell opportunities, and ensuring a positive customer experience throughout the sales process. Your role is pivotal in building strong customer relationships while contributing to the growth and success of the business.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.

• Proactively identify sales opportunities through inbound and outbound customer interactions.
• Recommend products and services that meet customer needs and deliver value.
• Achieve individual and team sales, revenue, and conversion targets.
• Build strong customer relationships through professional and consultative conversations.
• Upsell and cross‑sell relevant products and services to existing customers.

• Proven experience in customer support, ideally in a phone‑based role with exposure to a commercial or sales‑driven environment.
• Strong communication, active listening, and problem‑solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer‑centric mindset with a passion for delivering exceptional service and helping customers succeed.

• Providing excellent customer service.
• Delivering business results.
• Teamwork.
• Ability to work in a fast‑moving environment and to tight deadlines.
• Self motivation.
• Attention to detail.

Normal office hours are:
Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.

On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.

Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.

You will be given complete training and support from our office in Worcester.

Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support relocation packages or sponsorship visas.