Field Account Manager

Field Account Manager – Strategic Accounts (QSR Partnerships)

Food Delivery Technology | Restaurant Partnerships | Strategic Accounts | E-Commerce Marketplace

Hybrid / Field-based role

Combination of field travel and home-based work

This role focuses on managing and growing strategic quick-service restaurant (QSR) partnerships within a leading online food delivery marketplace.

You will work directly with franchise business owners across a designated territory to drive commercial growth, optimise operational performance, and improve customer engagement. The role combines strategic account management, consultative sales, operational advisory, and data-driven growth planning within a fast-paced tech and hospitality environment.

• Build and strengthen long-term commercial relationships with franchise partners
• Drive order growth and overall account performance across the territory
• Advise partners on operational excellence, customer service, and efficiency improvements
• Analyse account and performance data to identify growth opportunities and optimise strategy
• Support adoption of new tools, initiatives, and operational solutions
• Collaborate cross-functionally with internal commercial and operational teams
• Manage territory planning and field engagement activities
• Deliver strategic recommendations to improve partner profitability and customer satisfaction
• Act as a trusted advisor to franchise stakeholders and operators

• Experience in B2B sales, account management, or strategic partnerships
• Strong relationship-building and commercial negotiation skills
• Ability to manage long-term client relationships and growth targets
• Strong analytical and performance reporting capabilities
• Excellent communication and stakeholder management skills
• High attention to detail and strong multitasking ability
• Self-driven, proactive, and results-oriented mindset
• Full clean UK driving licence

• Experience with in food delivery, hospitality, retail, franchise operations, or SaaS platforms
• Territory management or field sales experience
• Experience managing enterprise or strategic accounts
• Operational consulting or customer success exposure

£81/day allowance plus comprehensive benefits package including:

• Flexible working arrangements
• Company vehicle
• Monthly food allowance
• Private medical & dental cover
• Pension and life assurance
• Generous holiday entitlement
• Career development and training opportunities