Account Manager – Italian Speaking; SMB

Account Manager – Italian Speaking (SMB)

Job

Commercial

Manchester - Main Office

Permanent

• Manage a portfolio of accounts through a desk‑based account management model
• Support the growth of partners through email, phone, online presentations and video calls
• Maintain long‑term relationships with partners, ensuring the best service is provided so they can be successful on our platform
• Liaise between restaurants and our teams to ensure the delivery of our solutions according to partner needs
• Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
• Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
• Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

• Track record in an account management or similar role
• Understand problems and get to the crux of an issue quickly, using data and without over‑complicating
• The ability to remove barriers through creativity
• An excellent phone manner and experience providing telephone support and selling to customers
• Enthusiastic about technology and keen to learn about all the ways in which our tech can help partners excel
• Language skills – fluency in Italian & English

The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly.

Start date – 3rd August 2026

A competitive and comprehensive compensation and benefits package

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief. If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.

We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
• Up to 5% matched pension contributions

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On‑site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as Les Mills+, Strava, Headspace, Yogaia via Gym Pass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent‑friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to Roo Learn, our learning platform, packed with high‑quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions