Senior Sales Administrator

Senior Sales Administrator

Remote / Huddersfield based (Occasional requirement to attend the office)

£25,000 - £32,000 Per Annum

We are recruiting a Senior Sales Administrator for our Client a well-established family owned business in Huddersfield West Yorkshire.

The suitable candidate will ideally have 4-5 years experience in a similar role – ideally with experience in a parts, engineering or plumbing base background. This role is due to growth within the business and has scope for development. Working as part of a small and friendly team this role will suit someone who thrives in a busy, varied environment as there are multiple facets to the role.

• Managing incoming customer enquiries via phone and email
• Providing product advice and guidance to customers
• Supporting the sales process from enquiry through to order completion
• Promoting and selling the company’s range of heating and wellness products
• Identifying the right products for customer requirements and upselling where appropriate
• Maintaining CRM systems, customer records and sales pipelines
• Processing quotations, orders and sales administration accurately
• Building strong relationships with customers and providing excellent service throughout the buying process
• Assisting with improving and optimising product ranges online
• Adding and maintaining products on the website (Magento), including descriptions, images and pricing
• Liaising with warehouses and shipping providers to manage deliveries, including international shipments
• Checking supplier invoices and identifying discrepancies
• Managing stock levels and placing orders with manufacturers
• Monitoring competitor pricing and market trends
• Supporting website content including blogs and product information

• Experience in sales support, internal sales, customer account management or product support
• Experience supporting customers purchasing physical products rather than services
• Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
• Strong administration skills with excellent attention to detail
• Experience maintaining CRM systems and managing customer records
• Comfortable working with quotations, orders, pricing and sales administration
• Able to manage multiple priorities and work independently
• Strong customer service and communication skills
• Good commercial awareness and a proactive approach
• Comfortable working within a small business environment where responsibilities are varied
• Comfortable working in a home-based environment
• High attention to detail and strong administrative skills
• Good level of numeracy and written English
• Confident using Microsoft Outlook and Excel
• Experience with CRM/ERP systems
• Experience managing website content (Magento or similar platforms desirable)