Lead Development Coordinator

About Paysafe

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like Paysafe Card, and a suite of local payment methods.

With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

• Being open and honest.
• Keeping focused
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• Operating with Courage
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• Pioneering the future.

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

Paysafe is currently looking for an experienced Lead Development Coordinator to join our Marketing Operations team. This role is based in Jacksonville, Florida and offers a flexible hybrid work environment where you will have a blend of remote working days and in‑office days during the week.

As a member of our team, you will be an important representative and ambassador of the company brand and will be a key part to drive Paysafe’s growth agenda.

• Achieve a solid understanding of Paysafe’s business as well as a great knowledge of the Company’s payment processing solutions, systems, services, and products.
• Understand a wide array of prospective clients' business models and be able to tailor the conversation to their business and needs.
• Introduce new prospects to the company in a meaningful, professional manner.
• Qualify business‑to‑business leads and refer qualified leads to the relevant sales teams.
• Reviews, accepts, and rejects sales leads, including the creation of leads/opportunities in Salesforce.
• Provide regular reports on lead qualification.
• Lead qualifiers will also be updating addresses, emails, contact names, etc. in the database as calls are being completed.
• Lead qualifiers are expected to make direct merchant calls and investigate websites.
• Other supporting activities may be needed to support event, webinar and campaign strategies.
• Build healthy pipelines through outbound channels including telephone and email as well as qualify inbound leads resulting from demand generation programs, web inquiries, referrals, and events.
• Discover the customers’/prospects’ business initiatives and develop strategies to maximize selling opportunities.
• Uncover and qualify ideal customer profile prospects.
• Account mapping and contact acquisition to ensure we know the right stakeholders.
• Handover qualified leads to our sales team.
• Build sales cadences and nurture flows for targets throughout the buying process.
• Maintain a thorough knowledge of our products and technology, as well as industry trends.
• Speak to the value of our solutions and build credibility and trust with prospects/customers as well as internal and external partners.
• Provide routine updates to  with account activity and status.

• Bachelor’s degree in marketing, business, or a related field or additional relevant experience in lieu of education, required.
• 3+ years of telephone customer service experience, customer‑facing or sales experience in B2B environments, preferably in a payment technology‑related field.
• Outbound phone experience preferred.
• Good knowledge of Salesforce or other CRM tools.
• Excellent verbal and written communication skills.
• Effective telephone communication skills.
• Knowledge of payments an asset.
• Flexibility in your schedule to support global time zones.
• Bilingual in another language is considered a plus.

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy…