Remote Mid-Market Account Manager

Overview

To grow, develop, and retain a profitable portfolio of mid‑market customers through proactive, telephony‑based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross‑selling and upselling.

• Manage a defined portfolio of mid‑market customers, acting as their primary point of contact.
• Drive revenue growth by identifying and converting new business opportunities within existing and new accounts.
• Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility.
• Build strong, trust‑based relationships through regular telephony‑based engagement.
• Resolve customer queries, complaints, and issues efficiently and professionally.
• Prioritise customer engagement based on data insights and business value.
• Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy.
• Provide accurate sales forecasts on a daily and weekly basis.

• Achievement of monthly revenue targets as defined by the business.
• Contribution to a 5 million pound annual revenue target through effective pipeline management.
• High levels of customer satisfaction and retention.
• Accurate Salesforce data to support business planning and reporting.

• Proven experience in a sales or account management environment.
• Strong negotiation, influencing, and communication skills.
• Commercially minded with a proactive approach to identifying opportunities.
• Proficient in Microsoft Office and Salesforce systems.
• Strong analytical and problem‑solving skills.
• Ability to manage large datasets and extract actionable insights.
• Knowledge of the UK energy market and supplier propositions is desirable.

• Salary:
  To be discussed at interview.
• Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days in length of service.
• Hybrid working: at least 2 days per week working from our Fulwood, Preston office.
• Flexible working: including the ability to bank up to 5 extra days off per year.