Remote Leadership at Inside Sales Center

Position: Remote Leadership Role at Inside Sales Center
Join Renewal by Andersen as the Director of the Inside Sales Center, driving growth in a remote location. Focus on coaching teams and enhancing operational efficiencies across British Columbia and Alaska.

In this pivotal role, you will lead a diverse team towards achieving high-performance metrics through strategic improvements in engagement and lead conversion. You’ll collaborate with multiple departments to streamline operations and elevate the customer experience. This is an opportunity to create an impactful culture based on accountability and performance coaching.

Key Responsibilities:

• Coach team leaders and frontline agents to success

• Manage operations for inbound and outbound customer engagement

• Improve key performance indicators and sales outcomes

• Implement technology enhancements for better efficiency

• Align appointment strategies with revenue objectives

Requirements:

• 7+ years of leadership in contact centers or inside sales

• Experience driving conversion rates and operational success

• Strong people management and analytical skills

• Familiarity with CRM and contact center technologies

• Bachelor’s degree or relevant leadership experience

Elevate inside sales performance while cultivating a dynamic team environment at Renewal by Andersen.
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