Assistant Factoring Officer

We are looking for a motivated professional to join our Factoring team for approximately 12 months. This role would suit someone with experience within factoring or property.

• 35 hours per week (full time)
• 12 month fixed term contract
• Salary: £32,320 - £35,918, G4 - G1 + car allowance
• Location:
  
  Invergordon with hybrid working
• Closing Date:
  Sunday, 5th July 2026 m
• Interview Date:
  Thursday, 16th July 2026

Highland Residential is looking for an enthusiastic and customer focused Assistant Factoring Officer to assist in providing a professional residential factoring and communal areas service to private fully factored owners, clients and residents’ committees complying with legislation, internal policies, and procedures for approximately 12 months.

This position offers a mix of office and remote working, along with site visits across the Highlands.

We are seeking a proactive, organised, and customer‑oriented individual, ideally with experience in factoring, property management, or a related field. The successful candidate will have a proven ability to deliver high standards of service to a diverse range of clients and stakeholders.

Key qualifications and skills:

• Experience of supporting property management, housing or factoring services, including involvement in repairs, maintenance or contractor coordination.
• Experience of working in a customer‑focused environment, dealing with enquiries and complaints, and delivering a high standard of service.
• The ability to plan, prioritise and manage workload to meet deadlines and service standards.
• Good understanding of customer service principles and good practice.
• Understanding of the impact of accurate information on service delivery, customer outcomes and financial processes.
• The ability to work on own initiative within defined procedures and guidance.

Highland Residential provides excellent property management and factoring services across the Highland region. We are committed to delivering high standards of customer service and fostering positive relationships within the communities we serve. Our team is passionate about creating a welcoming and supportive work environment where staff can develop their skills and enjoy a balanced work‑life structure through our hybrid working model.

We are proud of our customer‑first approach, and our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. Highland Residential offers an engaging workplace for those eager to make a meaningful impact in property services. If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply and join our team.

• Hybrid working – ‘Hub, Home & Roam’
• 28 days annual leave entitlement plus 12 business/public holidays
• Development and training opportunities
  
  Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

Candidates apply by submitting a completed application form or CV along with a cover letter to rec, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

For further information, please contact Michelle Bowler, Lettings & Sales Manager. Tel: