Manager, Sales

The Role

Renewals Managers are responsible for the management of the entire renewal process. This includes bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, creating quotes and proposals, negotiating, and handling all other related activities. Renewals Managers are accountable for renewals being processed efficiently and in a timely manner. They share responsibility with Account Managers for bringing renewals in on time, on target, and with upsell where possible.

We’re looking for someone with great attention to detail, the ability to remain organised in a fast‑paced environment, and a positive approach to providing sales support. A good level of numeracy and computer skills are also essential for this role.

• Managing the renewal process: responsible for managing the entire renewal process from start to finish and ensuring contracts are renewed on time with client satisfaction.
• Articulate clearly and listen actively during internal renewal kick‑off meetings, owning note‑taking and action alignment.
• Work with the virtual team to create proposals and pricing options, negotiating pricing with partners to secure optimal terms for the client.
• Forecast renewal rates and revenue for the business, using data analysis and client insights to predict renewal rates and support business planning.
• Manage the renewal pipeline to ensure contracts are renewed on time, identifying potential issues and addressing them proactively.
• Provide regular reports to management on renewal rates, revenue, and client feedback, using these reports to identify improvement areas and develop retention strategies.
• Build relationships with key client stakeholders responsible for renewals, providing support by answering questions, addressing concerns, and assisting with the renewal process.
• Maintain accurate records in our systems.
• Analyze data related to renewal rates, client feedback, and revenue forecasts to identify improvement opportunities and develop retention strategies.
• Work with cross‑functional teams—sales, design, client success—to coordinate efforts related to client renewals.
• Assist the Account Manager/SDM in building and maintaining strong client relationships, participating in client meetings or calls and providing exceptional service.

Problem Solving & Judgment
:
Adept at analysing and resolving complex renewal‑process issues, making informed decisions based on data, experience, and judgment.

Adaptability & Initiative
:
Flexible and proactive, quick to respond to new challenges and implement improvements to optimise renewal operations.

Organisation
:
Highly organized, managing multiple renewal processes simultaneously, maintaining accurate records and tracking deadlines.

Time Management
:
Excels at prioritising tasks, balancing urgent and long‑term responsibilities to meet renewal deadlines.

Communication
:
Strong verbal and written skills, conveying complex information clearly to team members, clients, and stakeholders.

Relationship Skills
:
Builds and maintains strong relationships with clients and internal teams, fostering trust and collaboration.

Interpersonal Skills
:
Excellent interpersonal abilities, interacting positively with a wide range of individuals and managing relationships and expectations.

Collaboration
:
Works well with others across teams and promotes a collaborative environment.

Teamwork
:
Contributes to team success, supporting colleagues, sharing knowledge, and working towards shared objectives.

• Experience in an administration role liaising with clients and stakeholders.
• Ability to independently manage deadlines and produce accurate work.
• Success in building strong relationships with clients and cross‑functional teams.
• Experience analysing data and solving complex problems through informed decision making.

• Utilise strong analytical skills and sound judgement.
• Be adaptable and proactive.
• Apply meticulous organisation and effective time management.
• Build and maintain strong relationships with clients and internal teams.
• Show excellent interpersonal skills.
• Promote a collaborative environment.
• Be a supportive team player.

• 25 days annual leave (+ bank holidays) rising with tenure
• Quarterly awards and bonuses
• Flexible working policy
• Competitive pension scheme
• Access to financial wellness support
• Industry‑leading home working and mobility technology
• Private medical insurance
• Company shares (available after one year tenure)
• Medicash (cashback scheme)
• Retail discounts via Medicash
• Access to EAP scheme for you and your household
• Vehicle lease salary sacrifice scheme (available after one year tenure)
• Cycle to work scheme
• Annual paid volunteering day
• Enhanced parental leave
• Access to funding for additional qualifications and courses
• Access to paid study leave