Lead Generation Agent

Come and Join Our National Contact Centre as a Lead Generation Agent!

Love chatting to people and helping customers make their homes even better? If you’re a confident communicator who enjoys a lively, target-driven environment, this could be the perfect next step for you.

We’re looking for friendly, motivated Outbound Call Centre Agents to join our brilliant National Contact Centre Team. This is a hybrid role, so you’ll get the flexibility of working from home as well as spending time with the team in the office.

What’s the Role All About?

As a Lead Generation Specialist, you’ll be getting in touch with our existing customers—people who already know us and have bought from us before. Your goal is to reconnect, have great conversations, build rapport and spot opportunities where we can help with more home improvement solutions.

What You’ll Be Doing

Calling warm leads from our existing customer base
Having friendly, meaningful conversations and getting to know what customers need
Talking customers through our fantastic range of home improvement products and services
Creating quality leads for our sales team to follow up
Working towards targets—and celebrating when you smash them!
Who We’d Love to Hear From

Experience in a call centre, sales or lead generation role would be great—but it’s not essential
A natural communicator who enjoys building relationships
Motivated, resilient and ready to go after goals
Comfortable using CRM systems—or keen to learn
A positive attitude and a genuine passion for great customer service
Why You’ll Love Working With Us

Basic salary plus on-target commission—with the chance to earn up to £9,000 a year in bonuses
Hybrid working—enjoy the best of both home and office life
Structured on-the-job training and support to help you shine
31 days’ holiday, increasing with service—plus an extra paid day off for your birthday!
Paid time off each year to volunteer for a cause you care about
Health and wellbeing benefits, including heavily discounted gym memberships, an employee assistance programme and free access to mental health first aiders
Great discounts through our employee purchase scheme across all products
Group perks and freebies for days out, cinema, theatre, meals out, mobile phones, food shopping and major high street retailers
The chance to be part of a forward-thinking, supportive and friendly team

Career development and continuous learning opportunities to help you grow
Salary sacrifice benefits, including pension, cycle to work and our additional annual leave purchase scheme—helping you make the most of your money
Ready to bring your energy, personality and people skills to a role where you can really make a difference? Apply today and help our customers create homes they love!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website