Internal Sales Manager

Overview

We are an award-winning Financial Services company based in Fleet seeking an Internal Sales Manager to join our senior management team on a 12-month fixed-term contract to cover maternity leave. The role offers Head Office-based work in Fleet with 4 or 5 days per week (Monday to Friday, 9am to 5pm) with up to 2 days per week working from home after completing handover and training.

Salary is up to £61,650, with benefits including 25 days of holiday, a birthday day off, annual leave buying scheme, discretionary annual bonus, non-contributory pension, private medical insurance, life assurance, enhanced sick pay, paid volunteer time off, income protection, family-friendly policies, electric vehicle salary sacrifice scheme, free annual flu jabs, eyecare vouchers, retailer discount and cashback platform, and opportunity to gain formally recognised industry qualifications.

• Provide leadership and line management for the Internal Sales Team with varying levels of experience, including coaching and development.
• Represent Sales at internal/external meetings, projects and strategic forums.
• Support ad-hoc project work and other organisational initiatives as required.
• Oversee workflow management, staff competency, and training requirements.
• Ensure telephone-based teams maximise business opportunities across regions.
• Assist field and internal sales teams with complex broker queries and escalations.
• Plan and deliver onboarding training for new team members, including Field Sales.
• Handle new business enquiry calls when required, ensuring excellent broker experience.
• Maintain strong understanding of intermediary business needs and the company's product fit.
• Produce management information for the Chief Commercial Officer (CCO) and National Accounts Management System (NAMS) as required.
• Maintain up-to-date knowledge of company products, processes, and competitor activity.
• Ensure compliance with regulatory guidelines and internal policy.
• Collaborate with Operations to identify and deliver improved efficiency and customer outcomes.

• Proven leadership experience within sales or financial services, including producing management reports for senior teams.
• Demonstrable experience in people management, including coaching and mentoring.
• Excellent verbal and written communication skills.
• Flexible, proactive and committed approach to high performance.
• Highly organised with a solution-focused mindset.
• Strong knowledge of the UK mortgage market or FCA experience from another financial market; BTL/specialist lending experience is advantageous.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Reporting to the Chief Commercial Officer.

This is an exciting opportunity to join a well-known and well-established financial services organisation. The role will pay up to £61,650 per annum, plus excellent benefits. Please submit your CV for immediate consideration.