Onboarding Account Executive

Role Overview

As an Onboarding Account Executive, you’ll play a key role in helping new partners realise value from Bridebook quickly and confidently. You’ll guide new paying partners through a seamless onboarding journey, ensuring early adoption, activation, and a successful transition into long-term account management.

• Running structured onboarding calls and defining success criteria for new partners
• Managing onboarding plans and guiding partners through profile setup and platform configuration
• Coaching partners on core product features and best practices to accelerate time-to-value
• Supporting partners in launching successful listings and driving early adoption of key features
• Delivering tailored onboarding and account review sessions using CRM insights and performance data
• Creating onboarding resources including guides, checklists and Loom videos to reinforce best practices
• Monitoring feature adoption and proactively engaging partners where usage drops or additional support is needed
• Collaborating closely with Sales and Growth Account Managers to ensure smooth handovers
• Maintaining accurate CRM records, onboarding tasks and partner updates
• Managing onboarding timelines and SLAs, proactively identifying risks and implementing solutions
• Contributing ideas to improve onboarding playbooks, workflows and processes
• Analyzing onboarding and activation metrics to identify trends, friction points and opportunities for improvement
• Gathering partner feedback and helping shape process and product enhancements
• Sharing onboarding insights cross-functionally to improve commercial messaging and partner experience

• Has experience in account management, onboarding, customer success or a client‑facing SaaS role
• Is an organised multitasker with strong attention to detail and excellent follow‑through
• Is a confident communicator who builds trust and relationships quickly
• Enjoys helping customers succeed and creating a positive customer experience
• Is data‑informed and comfortable using CRM systems and reporting tools to drive recommendations
• Thrives in a fast‑paced environment and stays calm under pressure
• Demonstrates initiative, problem‑solving skills and a continuous improvement mindset
• Collaborates effectively across teams and enjoys sharing knowledge with others
• Embodies Bridebook’s values and contributes positively to team culture
• Is excited by the opportunity to help modernise the wedding industry

• 25 days of annual leave, with an extra day each year after three years (up to 30 days)
• Hybrid working; we’d love to see you in twice a week, but you are free to come in more often if you’d like
• £500 per year Learning and Development budget
• Enhanced Family‑Friendly Policies
• Cycle to Work Scheme
• One month fully paid Sabbatical Leave after five years
• 2 weeks Working From Anywhere per year
• Wedding Leave (5 days paid)
• Half‑Day Wedding Anniversary Leave
• Financial Wellbeing Sessions
• Accessible, beautiful and dog‑friendly office with weekly breakfasts, communal lunches, free snacks and more
• Yearly BB Summit and quarterly events to celebrate milestones

London, Hammersmith (working hybrid, minimum 2 days a week)

Equal employment opportunity. At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.