Revenue - Head of Revenue Operations

Revenue
- Head of Revenue Operations at iProov

Head of Revenue Operations

iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, Gov Tech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: Chief Revenue Officer

Location: London, UK
- Hybrid

Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits

The Head of Revenue Operations will join a rapidly scaling global enterprise sales organisation and act as the operational backbone of the go-to-market function.

This leader will partner closely with the Chief Revenue Officer to drive sales effectiveness, operational rigour, and predictable growth. You will own the design and optimisation of the sales processes, performance analytics, forecasting cadence, and enablement programmes that empower our sales teams to exceed targets.

This is a hands‑on, data‑driven role suited to a detail‑oriented operator who thrives in a fast‑paced environment and has a proven ability to translate insights into execution.

As the Head of Revenue Operations, you will report to the Chief Revenue Officer, and are responsible for all aspects of sales operations including:

Sales Strategy & Planning

• Partner with the CRO to design, ope rationalise, and execute the global sales strategy.
• Lead annual and quarterly sales planning, including territory design, quota allocation, and capacity modelling.
• Define and monitor key sales performance metrics, ensuring clear visibility into pipeline health, conversion rates, and attainment.
• Own the global forecasting cadence, ensuring accuracy, accountability, and consistency across regions.
• Analyse deal velocity, win/loss trends, and pipeline coverage to inform business decisions.
• Partner with Sales Leaders to identify risks and opportunities to the revenue plan.

Process Excellence

• Design and optimise the end-to-end sales process, from lead handoff through to close ensuring operational consistency and compliance.
• Drive CRM best practice and ensure data integrity across Salesforce and supporting systems.
• Implement scalable processes, playbooks, and governance that improve sales productivity.
• Partner with sales leadership to design and deliver enablement programmes that improve ramp times, conversion rates, and sales methodology adoption.
• Manage sales onboarding, ongoing training, and certification initiatives.
• Drive adoption of tools, methodologies, and performance frameworks to improve execution.

Insights & Reporting

• Build and maintain dashboards and reporting frameworks that provide actionable insights to the CRO and executive team.
• Use data to identify areas of underperformance and recommend corrective actions.
• Serve as the subject matter expert for sales metrics, forecasting methodologies, and GTM analytics.

Systems & Tooling

• Own the sales technology stack (Salesforce, Gong, Clari, etc.), ensuring tools are integrated, adopted, and delivering value.

• Extensive experience in sales operations, commercial operations, or business operations roles within a high-growth enterprise SaaS environment.
• Proven success in scaling sales…