Sales Advisor Sales & Customer Service · National Office

Hybrid - Home Working + 2 days per week at Head Office (DE4 3YH
)

Fixed term:
August 2026 to July 2027

37.5 hours per week

£25,200 per annum

If you enjoy building relationships, uncovering customer needs and converting enquiries into sales, this could be the perfect opportunity. You'll manage group enquiries across phone, email and web channels, guiding customers from their initial enquiry through to booking while delivering outstanding service.

• Managing inbound group sales enquiries
• Converting leads into bookings and achieving sales targets
• Maximising every sales opportunity through upselling and tailored solutions
• Building strong customer relationships to encourage repeat business
• Following up enquiries to improve conversion rates
• Maintaining accurate customer records and booking information
• Delivering a high-volume, high-quality sales service

• Proven experience in a sales, telesales, contact centre or customer-facing sales role
• A track record of achieving targets and converting enquiries into sales
• Strong communication and relationship-building skills
• Confident IT user, including Microsoft Office applications
• Ability to work effectively in a fast-paced environment
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

Our current office opening hours are 9am to 5pm, Monday to Friday. We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. For more information about how we are creating an inclusive workplace please visit our jobs website.

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

Submit your CV and complete the application form. For more information about our recruitment process, visit the jobs website.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA

Job Title:

Group Sales Advisor