Strategic National Account Manager - SaaS​/Tech, Remote

OTE: £30,000 (Guaranteed commission while onboarding)

Benefits:
Car Allowance, PMI, Pension, EV Salary Sacrifice, Buy/Sell Holidays

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year.

Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do:
We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers.

And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions.

Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

The National Sales team focuses on fleets between 15 and 3,000 vehicles, or those customers / prospects strategically important to MICHELIN Connected Fleets growth plans. The team serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base.

WHAT WILL I BE DOING...

ACCOUNT MANAGEMENT

• Build long term, successful and sustainable relationships with our existing customer base
• Overall accountability for the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience
• Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business.
• Where tenders are released, lead the team responsible for responding to and submitting the tender
• Create and build account plans that enable MICHELIN Connected Fleet to understand a customers’ business and why MICHELIN Connected Fleets services and solutions are relevant to that business
• Upsell and cross sell new services and solutions to deliver ARPU & revenue growth to Masternaut
• Understand customers’ geographic landscape / business structure to extend MICHELIN Connected Fleets services into new markets and organisations
• Broaden out customer contacts to include Fleet, Operations, HSE & Strategy
• Accurate sales forecasting and pipeline management
• Working closely with Marketing to provide relevant feedback, produce industry materials and support events. Secure customer press releases and case studies
• Working alongside the Customer Experience Manager to deliver an excellent customer experience and optimise MICHELIN Connected Fleets NPS performance
• Routine visits to customers and prospects 4 days a week in the field and one day of planning
• Target prospect companies and…