Customer Service & Sales Adviser

# Customer Service & Sales Adviser Region:
Scotland

Location:

Glasgow Contract type:
Permanent Reference number: SMD
100758

Working pattern:
Full-time Salary: £26,773 + monthly bonus + benefits

Closing date: 5th August 2026

Apply now## Customer Service & Sales Adviser
* ** A great place to build your career
- ** NFU Mutual is proud to be one of the UK’s leading insurers, recognised for our values, supportive culture, and award-winning customer service.
* ** No insurance experience needed** - we’ll give you all the training and support you need to succeed.
* ** Hybrid working that works for you.
** During your training, you’ll be based in the office to make sure you’re fully supported. Once you’re confident and fully up to speed, you’ll enjoy the flexibility of working from home for up to 80% of your working week.

** Start dates –
** 21st September or 28th September  
** Location –
** Glasgow City Centre (hybrid)  
** Salary -** £26,773 + potential to earn £6,950 bonus per annum (paid monthly)  
** Full time working hours –
** 37.5 hours per week on a rotating shift pattern, with shifts running between 8am - 8pm, Monday to Friday and 9am – 12:30pm, Saturday.## About the role

At NFU Mutual, our difference isn’t just the products we offer – it’s the conversations we have. As a Customer Service & Sales Adviser, you’ll support new and existing customers by providing insurance quotations for Motor and Home policies, helping them understand their options and feel confident choosing the right cover for their needs.  No insurance experience? That’s absolutely fine — we’ll teach you that.

What matters most is your ability to listen, ask the right questions and build trust. You’ll typically handle 20-25 calls per day, with steady volumes that allow you to focus on meaningful, quality conversations rather than rushing customers through a sale.  Alongside delivering excellent customer service, you’ll work towards clear, achievable targets, including generating monthly insurance sales and managing your time effectively on calls and after‐call work (ACW).

This isn’t cold calling — customers contact us to explore their options, and your role is to understand their circumstances, explain cover clearly and provide tailored quotations. You’ll also support our growing digital services, guiding customers to use our online portal, access documents digitally and choose paperless options where it suits them.  We invest heavily in your development, starting with six weeks of structured training.

You’ll then spend two weeks working closely with a Team Leader to embed your learning, before moving into a supported environment with ongoing coaching tailored to your individual needs. You’ll begin with Motor insurance, achieving sign‐off before gradually expanding into other personal lines, including Home insurance. We also dedicate 10% of your working week to personal and team development.  It’s a supportive, down‐to‐earth environment where targets are there to guide and stretch you, not overwhelm you, and where success is genuinely recognised and celebrated.

*
* Application Process:

** Our selection process includes a short online assessment, followed by a telephone interview with one of our Recruitment team. If successful, you’ll then be invited to attend a final virtual interview with skills-based interview questions and role play. Interviews are currently planned for the weeks commencing 3rd – 17th August.

** In line with UK immigration regulations, this role is not eligible for visa sponsorship.*
* ** We may close this vacancy early depending on application volumes, so we encourage early applications to avoid disappointment.*
* * This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.  Further information can be found in the FCA Handbook.*## About youYou’ll have recent customer service experience in a role where you’ve regularly engaged with customers, building rapport, handling enquiries and delivering a positive experience.

Wheth…