Associate Account Manager

Associate Account Manager

Department: Account Management

Employment Type: Full Time

Location: Zinc - London

Reporting To: Oliver Ackland
- Snow

Compensation: £31,000 / year

As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells.

You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us.

• Manage and support customer accounts
• Handle renewals and upsells to drive customer growth
• Provide product insights to help customers maximise value
• Build strong relationships and encourage customer advocacy through testimonials
• Stay organised and proactive in managing multiple accounts efficiently

Customer service – Deliver excellent service to customers

Reason:
You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.

Problem-solving – Resolve issues independently and effectively

Reason:
Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.

Organisation – Stay organised while handling multiple tasks

Reason:
You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.

Commercial – Display a strong commercial aptitude for renewals and upsells

Reason:
You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.

Soft Skills

Communicator – Clear and confident communication with customers

Reason:
As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.

Emotional intelligence – Recognise and respond to customers' emotions

Reason:
You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.

Confidence – Handle challenges and conflict with self-assurance

Reason:
You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.

Autonomy – Work independently with minimal supervision

Reason:
You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (Thanks Ben, from month
  2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries