Client Operations Specialist – Internal Account Manager

• Act as a consistent UK-based contact for sales coordination and customer service support.
• Build and maintain strong relationships with existing clients and key internal stakeholders.
• Continually develop knowledge of the IT industry, relevant technologies, and market trends.
• Maintain effective relationships with channel partners, manufacturers, and distribution partners.
• Collaborate with Pre-Sales and external Sales teams to support revenue generation and deliver high levels of customer satisfaction.
• Provide administrative and operational sales support to the global sales team and, where appropriate, directly to customers.
• Work with manufacturers and distribution partners to configure solutions, obtain pricing, and process product orders.
• Complete vendor registrations, pricing requests, and related administrative requirements with accuracy.
• Share knowledge and provide internal training to colleagues where appropriate.
• Assist with the preparation and presentation of proposals and tender responses (including RFPs and RFIs) where required.

• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Strong time management and the ability to work effectively in a fast-paced sales environment.
• Ability to work independently when required, including when working from home.
• Experience working with high-value commercial transactions.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as Salesforce or similar CRM systems.
• Experience supporting enterprise or blue‑chip clients with annual expenditure in excess of £1 million.
• Experience using vendor registration and pricing systems such as Cisco, Dell, Juniper, Palo Alto, HPE, and Nutanix is desirable.
• Previous experience managing or supporting large corporate client accounts is desirable.
• Experience working for a medium-to‑large IT reseller or channel partner is desirable.
• Strong working knowledge of Salesforce would be highly desirable.

Demonstrates strong organizational and time management skills to effectively support sales operations and client relationships in a fast-paced IT environment. Proficient in managing high-value commercial transactions and utilizing CRM systems to enhance customer satisfaction and operational efficiency.