Client Executive

Client Executive
- Small Law

Thomson Reuters is looking for a dynamic and customer-focused Client Executive
- Small Law to join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professionals work.

You will act as a trusted advisor to your customer base - combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.

In this role as a Client Executive
- Small Law, you will be responsible for:

• Retention &
  
  Risk Management:
  
  Own the retention and risk prioritization across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
• Upsell & Growth: Helping sales executive to identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
• AI Adoption & Transformation: Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
• Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
• Account Hygiene: Maintain accurate, up-to-date account and pipeline data (hygiene) within CRM systems to support accurate reporting and forecasting.
• Activity & KPI Management: Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organization and prioritization skills.
• Product Stickiness: Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
• Collaboration: Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
• Customer Insight: Maintain a curious, consultative approach - staying close to customer needs, market trends, and competitor activity to inform account strategy.

To be considered for the role of Client Executive
- Small Law, you will have:

• Proven experience in account management, customer success, or sales within a B2B environment (legal, SaaS, or professional services industry experience a plus).
• Strong organizational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
• A curious, consultative mindset with genuine interest in understanding customer challenges and how technology (particularly AI) can solve them.
• Excellent interpersonal and relationship-building skills; comfortable engaging with stakeholders at all levels within law firms.
• Data-driven approach - comfortable using risk and usage data to priorities time and effort.
• Track record of achieving retention, upsell, and activity-based KPIs.
• Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
• Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger…