Telemarketing Manager

Are you a confident communicator with a passion for building relationships and generating new business opportunities?

We have an exciting opportunity for an experienced and proactive Telemarketing Manager to join the Business Development team at Accent Catering. This is a flexible role that can be worked on a hybrid or fully remote basis, offering the opportunity to generate new business opportunities, build relationships with prospective clients and create a strong pipeline of sales opportunities.

Working closely with the Business Development, Marketing and Operations teams, you will be responsible for proactive outbound sales activity, identifying and qualifying prospective clients across the education and business & industry sectors. You will also support the wider sales process by managing CRM activity, monitoring tender opportunities and ensuring opportunities are effectively progressed from initial contact through to contract award.

We're looking for someone with previous experience in telemarketing, business development, sales support or lead generation within a B2B environment. You'll have excellent communication skills, a professional telephone manner and the confidence to engage with prospective clients.

You’ll be highly organised, self-motivated and enjoy working in a fast-paced environment where no two days are the same. Experience with in contract catering or the education catering sector would be advantageous.

• Competitive salary with annual review
• Sales-based Commission
• Hybrid and fully remote working options available (subject to business requirements)
• Free on-site parking
• Life insurance, company sick pay and pension
• Career development opportunities and study support
• Multiple Discounts on our Accent Engage platform - shops, restaurants, gifts, leisure and more
• HIT apprenticeships for all experience levels
• Team events, awards and competitions throughout the year
• Access to our Employee Assistance Programme for wellbeing and financial support

• Generating new business opportunities through proactive outbound calls to prospective clients across the education and business & industry sectors
• Building relationships with key decision makers including School Business Managers, Bursars, Facilities Managers, Multi Academy Trusts, Independent Schools and commercial clients
• Generating qualified sales leads and securing appointments for Business Development Managers
• Developing and maintaining a strong pipeline of prospective business opportunities through proactive prospecting and follow-up activity
• Researching target markets, geographical areas and sectors to identify future opportunities
• Responding to incoming enquiries and acting as the first point of contact for prospective clients
• Maintaining accurate CRM records, call activity, sales opportunities and customer information
• Recording contract renewal dates, tender opportunities and competitor intelligence to support business planning
• Supporting the Business Development team with diary management, meeting coordination and sales administration
• Monitoring procurement portals, consultant websites and tender platforms for new business opportunities
• Reviewing tender opportunities, managing registrations and supporting submission processes
• Coordinating sales documentation and supporting a smooth transition from initial enquiry through to contract mobilisation
• Working collaboratively with internal teams to ensure a seamless customer experience

• Previous experience in telemarketing, business development, sales support or lead generation within a B2B environment
• Excellent communication, relationship-building and customer engagement skills
• A confident and professional telephone manner with strong listening and questioning skills
• Proven ability to generate and qualify new business opportunities
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail and strong administration…