Lead Generation Specialist

Lead Generation Specialist

We are seeking a confident and customer-focused communicator to join our National Contact Centre. This is an excellent opportunity for someone who enjoys engaging with customers, working in a target-driven environment and contributing to the growth of a successful business.

As a Lead Generation Specialist, you will be part of our National Contact Centre Team, working in a hybrid role that combines home working with time in our modern office environment.

About the Role

As a Lead Generation Specialist, you will make proactive outbound calls to our existing customer base, engaging with customers who have previously purchased from us. You will focus on building rapport, understanding customer requirements and identifying opportunities to introduce relevant home improvement solutions.

Key Responsibilities

• Make outbound calls to warm leads from our existing customer base
• Build positive customer relationships and identify individual customer needs
• Present suitable home improvement products and services in a clear and professional manner
• Generate qualified leads for the sales team to progress
• Work consistently towards agreed performance targets

About You

• Previous experience in a call centre, sales or lead generation environment is desirable but not essential