Interim Head of Account Management

Role Who you are

• Leadership:
  Proven experience leading multi-layered sales or account management teams
• Preferable experience working within automotive, digital marketplaces, or high-volume B2B SaaS/digital environments
• Commercial Acumen:
  Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention
• Change Management:
  Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations)
• Execution:
  Superb ability to balance high-level strategic thinking with hands‑on, tactical execution

• Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step‑change in performance, dealer engagement, and commercial impact as we evolve into a high‑growth, challenger automotive marketplace
• This role is critical in shifting our approach from reactive account management to proactive, insight‑led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility
• Revenue & Retention:
  Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base
• Platform Health:
  Drive increased stock levels, quality of listings, and dealer engagement on the platform
• Identify and unlock growth through:
  • Dealer segmentation (high value vs. long tail)
  • Upselling premium products (e.g., visibility packages, featured listings)
  • Improving conversion from stock sales
• Strategic Relationships:
  Build deeper, more strategic relationships with key independent dealers and buying groups
• Consultative Selling:
  Shift the team towards consultative, insight‑led conversations (focusing on performance, pricing, stock mix, and digital presence)
• Value Positioning:
  Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’
• Team Development:
  Lead, coach, and develop 4 managers and the wider account management teams
• Embed clear goals focused on:
  • Dealer activation & retention
  • Revenue per dealer
  • Stock upload and live listings
  • Lead conversion
• Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews
• CRM Evolution:
  Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making
• Billing Transition:
  Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency
• Cultural Reset:
  Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working
• Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach
• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance
• Internal Alignment:
  Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience

Position Details:

• Maternity Cover
  - Fixed Term Contract (12 months)
• Location:
  
  London, 2 days a week in office (Richmond, London)
• Salary:
  Not provided + An annual bonus scheme or commission plans for our Commercial team
• Level: Senior and Expert level

Company Benefits:

• Discretionary Bonus or Commission based roles
• Pension Scheme
  - We more than match your commitment to the future, when you contribute 6% to your pension pot, we put in 9%, taking your total up to 15% of your base salary.
• Make an Impact Awards:
  Quarterly value‑led awards with cash prizes and a £1,000 team experience on offer.
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave:
  Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,…