Marketplace Manager

THE OPPORTUNITY

We’re excited to be recruiting for a Marketplaces Manager to take ownership of our growing marketplace business across Katie Loxton and Joma Jewellery. This is a fantastic opportunity for a commercially driven marketplace expert who loves spotting opportunities, turning them into action and seeing the impact of their work.

You’ll play a key role in shaping our marketplace strategy as the business continues to grow, owning sales performance across our existing marketplace partners, including Amazon, while identifying and delivering opportunities to expand into new marketplaces and territories.

From ranging and trading to stock, content and promotional activity, you’ll make sure each marketplace is performing commercially and that we’re maximising the opportunities available across both brands. You’ll bring together teams across Ecommerce, Merchandising, Buying, Marketing, Operations and Finance around clear commercial priorities, ensuring our marketplace channels are set up to deliver profitable, sustainable growth.

You’ll also build strong relationships with our marketplace partners, working collaboratively to identify new opportunities and maximise the potential of each partnership.

A key part of the role will be shaping how our marketplace business develops as we grow — identifying the right platforms and territories, helping build the right operating model and developing commercial plans that unlock further growth for both brands.

You’ll thrive in this role if you’re commercially curious, highly organised and naturally proactive. You’ll enjoy working with data, getting into the detail of performance and identifying opportunities to drive growth. Most importantly, you’ll be excited by the chance to take ownership of a growing area of the business, helping shape our marketplace strategy and expand our presence across new channels and territories.

This role is Monday to Friday, 9am–5pm. You'll enjoy the exciting buzz of our stunning Head Office in Banbury, Oxfordshire, spending an average of three days a week with the team, alongside the flexibility to work from home for the remaining days.

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

• Own the commercial performance of marketplace channels across Katie Loxton and Joma Jewellery
• Deliver marketplace revenue, margin and profitability targets
• Monitor sales, traffic, conversion, stock, pricing and product performance and identify actions to drive growth
• Produce regular marketplace trading reports, clearly communicating performance, risks and opportunities
• Build annual, seasonal and weekly marketplace trading plans aligned to wider brand and ecommerce objectives
• Develop forecasts and sales targets by marketplace, brand, territory and product category
• Identify opportunities to increase sales through range expansion, improved availability, optimisation and promotional activity

• Own the commercial performance of Amazon across UK and international markets
• Manage product listings, catalogue health, content, pricing, marketing, promotions and availability
• Ensure product launches and seasonal campaigns are executed effectively
• Monitor account health and resolve trading or operational issues quickly
• Work with relevant internal teams and external partners to optimise Amazon performance
• Identify opportunities to improve visibility, conversion, ranking and profitability
• Ensure Amazon activity remains consistent with wider brand positioning and commercial strategy

• Act as the key day to day contact for marketplace partners
• Build strong relationships with marketplace account managers and trading teams
• Agree seasonal plans, promotional opportunities, product launches and visibility
• Ensure marketplace partners have the appropriate product, imagery, content and commercial information
• Challenge partners to identify…