Account Manager; German Speaking

We’re Doctify

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.

We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

As we continue to grow globally, we are looking for an Account Manager to join our customer success team.

As an Account Manager (German Speaking), you'll own the end-to-end relationship for a portfolio of clinicians across our DACH region, from onboarding through to long-term account management. You’ll work in a 360 capacity which includes getting new clinicians live on the platform, owning retention, engagement, and growth within your book of accounts.

You’ll also support onboarding for clinicians in our UK & IE market, giving you exposure beyond a single region and a broader view of how Doctify operates across markets.

This role suits someone fluent in German and English who's comfortable owning a full customer lifecycle rather than a single stage of it, and you'll need to be as confident guiding a new clinician through their first weeks on the platform as you are managing a mature account's ongoing success.

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues
• Conducting client onboardings and meetings over the phone & virtually
• Acting as a trusted advisor, advocating client needs across our client base and internally
• Conveying the best practice examples that drive ROI and increased engagement
• Developing strong relationships with our internal teams to support your accounts

• High % of customers achieving early adoption milestones
• Strong review generation within first 90 days
• Positive customer feedback and onboarding experience
• Consistent activity levels across calls and meetings
• Contribution to overall retention and customer health

• Fluency in German and English
• You will have a minimum of 1 years’ of experience within a professional environment

• You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client
• You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
• You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility and wellbeing.

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote working annually (within 3-hour time zone of HQ)
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Medicash health cash plan

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive…