Call Centre Executive

About Us

At Everest, we are committed to providing high-quality products and exceptional service, delivered by talented individuals who take pride in what they do. Our values are innovation, communication, ownership and collaborative networking, and we are looking for people who share our passion and want to contribute to our continued success.

The Role

We’re looking for people who can have great conversations over the phone with our customers. Whether you're a seasoned Call Centre Executive, or if are brand new to the sector, we will provide the necessary training to ensure you succeed. The conversations you have are with previous or interested parties, and your role as a Contact Centre Executive is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

What you’ll be doing

Engaging with prospective customers over the phone
Maximising opportunities from call data and overcoming objections
Securing a sales lead through outbound calls to previous enquiries
Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
Listen to what our customers want and walk them through our product ranges
Securing an appointment for our sales team to meet our customer and complete the sale
Meeting set targets through your product knowledge and excellent customer service
What we're looking for

Great verbal communication skills
A proven track record of meeting and exceeding targets, while providing an excellent customer experience
Determination to succeed, focus to remain motivated, ambition to progress
Skills in telesales, retail, estate agency or customer service desirable
Basic IT skills
Ability to work in a team and follow direction
Being self-motivated

What We Offer

Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
31 days holiday, increasing to 33 days after 2 year’s service (pro rata)
And additional paid day off for your birthday
Regular team incentives, competitions, and rewards
Paid time off annually to volunteer
Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
Heavily discounted employee purchase scheme on all Company products
Break out games room
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website