Solutions Consultant- EMEA

About SugarAI UK Limited

SugarAI is redefining CRM for the age of AI.

We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.

More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.

Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.

If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes we’d love to meet you.

SugarAIis looking for a customer-facing, hands-on technologist to join our Solution Consulting team in EMEA. Drawing on deep CRM/CX market knowledge and an in-depth understanding ofSugarAI’splatform architecture and capabilities, you’ll uncover customer business objectives, scope and present the product vision, and own the solution/technical side of the sales cycle – showing howSugarAIdrives real business outcomes.

You’llbe the resident

SugarAIexpert for both our internal and extended (reseller/partner) sales teams. Success in this role calls for strong customer interaction and presentation skills, a solid grasp of enterprise software solutions and how they integrate, and the ability to work closely with sales and professional services teams.

This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our London location, specifically, working in-office a minimum of 2 days per week.

• Act as a strategic technical and commercial partner to Sales, Customer Success, and Partners – shaping deal strategy and translating customer challenges into compelling solution outcomes.
• Own the pre-sales cycle end-to-end: discovery, qualification, value-based demonstrations, technical validation, solution design, RFP/Tender responses, and handoff to delivery teams.
• Show customers how AI, customer data, and intelligent workflows can transform sales execution, productivity, and decision-making – connecting
  
  SugarAIcapabilities directly to their business priorities.
• Proactivelyidentifytechnical and commercial risks within opportunities and work cross-functionally to remove barriers to a successful close.
• Enable EMEA direct and reseller/channel partners to confidently position,demonstrate, and sell
  
  SugarAI, including hands-on sales and demo training alongside the Training team.
• Serve as the go-toSugarAIproduct expert, providing ongoing application support to inside, channel, and direct sales teams.
• Champion CRM best practices andSugarAI’sextensibility, translating business requirements into a compelling platform vision.
• Track emerging AI and enterprise technology trends, bringing fresh ideas into customer conversations and the wider EMEA organization.
• Represent
  
  SugarAIexternally – speaking at trade conferences and supporting product marketing and promotion.
• Partner with Marketing and Sales to keep demo toolkits and sales collateralcurrent, and maintain key partner relationships.

• 5+ years in pre-sales or a similar customer facing technical role, with a proven track record engaging C-level stakeholders.
• SaaS solution sales/configuration experience and a solid understanding of technical systems architecture, stacks, and platforms.
• Strong commercial acumen andis able toconnect technical capabilities to measurable business outcomes, not justdemonstrateproduct functionality.
• A consultative mindset and the confidence to engage stakeholders from end users through to C-level executives.
• Solid knowledge of enterprise business applications (CRM, ERP, APIs, integrations, cloud platforms, data architecture) and RFP/Tender best practices.
• Practical…