Digital Sales Advisor

We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.

Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts..

Basic salary of £25,000 with an OTE of £38,400 plus benefits.

Role and responsibilities to include:

• To contact customers who enquire via the Mercedes-Benz website within given timescales
• Identify customer requirements and pass on leads to the Sales Team for follow up
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
• Accurately administer details of conversations on our Dealer Management System
• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
• To promote other services and products as appropriate