Sales & Design Consultant

Job:
Sales & Design Consultant Job Type:

Full Time

Office Based

£30,500 per year | OTE £34,000

Westcott, Buckinghamshire (near Aylesbury & Bicester)
Full-time | Permanent
Salary: £30,500 per year | OTE £34,000

Join our family-run business creating amazing spaces.

Green Retreats is the UK’s leading garden room company, established in 2005 and proudly family-run. From our Buckinghamshire headquarters, we design, manufacture and install beautifully crafted garden room buildings that transform how our customers live and work at home, from calm home offices and creative studios to guest spaces and luxury garden retreats.

Everything we do is handled entirely in-house, from the first customer conversation through to manufacture, installation and aftercare. This gives our team complete confidence in the buildings, the process and the experience we deliver. With multiple showrooms, a dedicated manufacturing facility and a growing national reputation, Green Retreats combines the warmth of a family business with the scale and professionalism of a well-established operation.

As part of our continued growth, we’re looking for a Sales & Design Consultant to join our friendly, motivated team s is a varied, design-led role that blends customer-facing sales with organisation, administration and genuine customer care. This role is ideal for someone who enjoys helping people make confident decisions without pressure.

As a Sales & Design Consultant, you’ll sit at the heart of our showroom sales process, guiding customers through the early stages of their garden room journey and helping turn ideas into exciting, well-considered projects. Every customer and every building is different, making this a varied and rewarding role.

• Act as a key point of contact for customers at the early stages of their project, responding to enquiries by phone, email and in person
• Build strong relationships by understanding how customers plan to use their space and what matters most to them
• Guide customers confidently through their buying journey, from enquiry to confirmed order, in a calm, consultative way
• Follow up warm leads and ongoing enquiries to support conversions and contribute to team targets
• Manage and book showroom visits and on-site consultation appointments efficiently

• Prepare accurate, well-presented quotations following showroom visits, virtual consultations or site discussions
• Help customers explore suitable designs, layouts and options, working closely with the wider sales and design team
• Collect and process customer deposits and confirm orders once customers are ready to proceed
• Ensure all customer details, specifications and paperwork are complete, accurate and clearly presented
• Organise and tidy sales paperwork to a high standard before handing projects over to the customer care team
• Keep CRM records fully up to date so each customer journey is clearly documented and easy to manage

• Deliver engaging showroom tours and personalised design discussions
• Support the smooth day-to-day running of the showroom, maintaining a professional and welcoming environment
• Work collaboratively with sales, design and customer care colleagues to ensure customers feel well looked after from first enquiry through to installation

You’ll thrive in this role if you:

• Have experience in a customer-facing sales, sales support or sales administration role
• Enjoy building genuine rapport and helping customers feel confident in their decisions
• Have a good eye for detail and enjoy keeping paperwork and systems organised
• Are calm, friendly and professional in your communication style
• Can work independently…