Account Coordinator - Multilingual; French

Want to work with an award-winning and quickly expanding company? We're a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 6,000 to choose from.

We are seeking a highly motivated and Multilingual Account Coordinator to join our dynamic, multinational Account Management team.

Within this role, you'll be responsible for onboarding new campsite owners - setting them up for success using our self-serve portal, along with managing renewals and proactively engaging with existing sites to maximise commercial opportunities.

Candidates will join a nimble Account Management team and will play a key role in contributing to the growth and success of the French market.

Please note that this role is home-based in the UK.

Pitchup will provide all necessary working equipment, but you will need a reliable internet connection and a secure, quiet place to work.

We're looking for an articulate, organised, flexible individual, able to provide competent support to market managers and campsite owners.

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self-serve online portal
• Ensuring each listing meets our quality metrics before activating
• Responsible for ensuring accurate site listings are live on Pitchup
• Champion process optimisation initiatives, along with your consultative sales skills, to reduce time-to-live and elevate the overall supplier experience
• Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and revenue
• Maintain meticulous and up-to-date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus efforts and resources on high-value sites, revenue-driving and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation.
• Partner with the Customer Service team to quickly resolve complex supplier-related inquiries and escalated issues
• Provide operational support to the team for various administrative and project-based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience working with us
• Serve as an out-of-office coverage for the Account Management team to maintain business continuity

• Proven experience of managing B2B accounts in a fast-paced (ideally e-commerce) environment
• Previous experience in telesales would be an advantage
• Experience of working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and French
• Meticulous, organised and methodical Internet savvy
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of  as a modern, creative brand
• General administrative skills, as well as experience within a customer-facing sector
• Excellent communication skills and phone manner
• Switched on
• A quiet place to work from in your home

Package: £26,000k - £28,000k Performance-related bonus Private health insurance, critical illness cover, life assurance and income protection Work-from-home office equipment allowance 25 days holiday, plus bank holidays (pro-rated for part-time employees) Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema…