Account Manager

We’re Doctify

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence.

Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.

We do things differently here at Doctify, we are boldly leading a digital revolution in healthcare and are confident in our mission.

We’re looking for a commercially driven Account Manager to join our customer success team, taking ownership for a high-growth portfolio of accounts.

This is not a supporting role, you will use your experience to own an entire portfolio end-to-end. From onboarding new customers onto the platform through to renewals, and retention. If you’re a self-starter who rolls their sleeves up, gets things done, and wants real ownership, we’d love to hear from you!

• Owning the full customer lifecycle in your market, from onboarding new customers through to account management, renewals, and churn prevention
• Driving rapid, high-quality onboarding that sets customers up for long-term success and measurable ROI
• Managing a high-volume book of business with a proactive approach, identifying growth opportunities, risks, and expansion within your accounts
• Building deep relationships with customers, understanding their needs and demonstrating ongoing value throughout the partnership
• Handling churn requests and renewal negotiations with confidence, finding solutions that protect and grow revenue
• Acting as a key contributor to our international growth, sharing market insights, feeding back on trends, and helping shape how we scale
• Operating with autonomy and accountability, making independent decisions, and finding solutions

• Strong retention and renewal rates across your portfolio
• Customers achieving fast time-to-value, post onboarding
• Consistent expansion activity such as upsells, referrals, and growing account footprint
• High activity levels maintained across a demanding volume of accounts
• A portfolio and market that is visibly better than it was when you first arrived

• You have 2+ years of experience in account management, customer success, or sales
• You have operated in a high-volume and fast-paced environment
• You have experience working within a business launching into new markets would be desirable
• You’re commercially driven and think in terms of revenue, retention, and growth, not just activity
• You’re highly organised, prioritise well, and take ownership of finding a way to get things done
• You’re a confident communicator who thrives on calls with customers and able to influence outcomes
• Last but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

• 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
• 2 weeks of remote working annually (within 3-hour time zone of HQ)
• Hybrid working model
• Enhanced Parental Leave
• Medicash health cash plan

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights,…