Account Manager – Print & Direct Mail - Fully Remote pa;

Job Title:

Account Manager – Print & Direct Mail

Salary: £50k to £60k pa (depending on experience)

Are you an experienced Account Manager with a background in print, direct mail or marketing services?

Our client is looking for a proactive, organised and customer-focused Account Manager to join its growing Customer Services team. This is a fully remote role, offering the flexibility to work from home while managing a portfolio of valued clients and delivering high-quality print and direct mail campaigns from concept through to completion.

If you enjoy building strong customer relationships, coordinating complex projects and ensuring every detail is delivered accurately and on time, we’d love to hear from you.

Working collaboratively across customer services, production, data, studio and commercial teams, the business prides itself on building long-term client relationships through outstanding service and consistently delivering successful campaigns.

Our client is a well-established provider of print, direct mail and fulfilment solutions, with an excellent reputation for delivering quality, reliability and exceptional customer service.

As an Account Manager, you will take ownership of your client accounts, acting as the primary point of contact and ensuring projects are delivered accurately, on schedule and within budget.

You’ll coordinate every stage of the production process, working closely with internal departments, suppliers and clients to deliver exceptional service on every campaign.

• Manage a portfolio of client accounts, developing strong, long-term relationships.
• Act as the day-to-day contact for all client enquiries and project requirements.
• Coordinate print, direct mail, fulfilment and distribution projects from brief through to delivery.
• Liaise with production teams, suppliers and postal partners to ensure projects remain on schedule.
• Ensure artwork, job specifications and production documentation are accurate and complete.
• Prepare data briefs and support secure data handling procedures.
• Coordinate postal bookings and documentation for Direct Mail campaigns.
• Monitor project progress, resolving issues proactively.
• Raise invoices promptly and accurately following project completion.
• Maintain accurate client records within Zoho CRM.
• Uphold quality standards and compliance with ISO 9001, ISO 14001 and ISO 27001.
• Deliver consistently high levels of customer service and professionalism.
• Support colleagues across the business as required within a collaborative team environment.

We’re looking for someone who genuinely understands the print and direct mail industry and enjoys taking ownership of client relationships.

You’ll ideally have:

• Experience with in print, direct mail, mailing, fulfilment or marketing services.
• Previous experience in an Account Manager, Client Services or Customer Services role.
• Strong project management and organisational skills.
• Excellent communication and relationship-building abilities.
• Commercial awareness with experience preparing quotations or estimates.
• The ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Good IT skills including Microsoft Office. Experience with Print IQ or a similar MIS system would be advantageous, although training can be provided.
• Experience using CRM systems such as Zoho would be beneficial.

• Fully remote working.
• Join an established and growing business within the print and direct mail sector.
• Work alongside an experienced, supportive and collaborative team.
• Manage varied and interesting client projects.
• Enjoy genuine ownership of your accounts and the opportunity to build lasting client relationships.
• Be part of a business that values quality, teamwork, integrity and exceptional customer service.

If you’re an experienced Account Manager looking for a fully remote opportunity where you can make a genuine impact within a respected print and direct mail business, we’d love to hear from you.