Account Manager, Education

ABOUT GUIDEBOOK:

Guidebook helps universities and colleges build genuine connection across the entire student journey - from prospective student, to enrolled, to alumni. Hundreds of higher education institutions use Guidebook to bring people together: open houses and campus visits, orientation and welcome week, student life and engagement, and the hundreds of moments in between.

We are a people business, not a technology business. Our product is the tool, but the mission is human: helping students feel they belong, and getting them out of the app and into the world - connected to their campus, their peers, and the experiences that shape them. Higher education is the heart of our strategy and where our product-market fit and brand are strongest.

We are a small, driven, fully remote team that highly values autonomy, trust, and fun.

We are looking for an Account Manager to own and grow a portfolio of higher education customers. This is a commercial role. You will keep your accounts, renew them, and grow them - finding the next department, the next use case and the next budget holder inside institutions that already know us.

Your portfolio will be a mixture of small, medium and large institutions, and it will keep growing. We are winning significantly more new schools over the coming year, and new accounts will come to you as we do.

You will report directly to the President and work alongside our other Account Managers, who know this motion inside out. You will also work closely with marketing, customer success, product and our new business team - as a nimble and tight-knit organization, you will have real ownership and visibility from day one.

If you like owning a number, genuinely enjoy building relationships inside complex institutions, and want to be somewhere your work is visible, this is a role where you can do exactly that.

• This person must be based on the East Coast of the USA and be looking to work remotely.

  • Your manager will be based in London, and your team mates from East to West Coast, Canada and everything in between.

  • You will be expected to travel frequently to industry events & trade shows and campuses. Likely being on the road 6-8 times per year.

• You have 2-4 years of B2B sales experience, ideally in SaaS, with a track record of building pipeline and hitting a quota.

• You are hungry and ambitious. Sales is the career you chose because you get to solve problems and maximize your earnings. You are ready to prove yourself - not someone who has settled into cruise control.

• You are coachable and curious. You ask good questions, you take feedback well, and you want a coach and mentor. You will have them.

• You own a number and you know where it stands. You can walk someone through your forecast, what is committed, what is at risk and why. You treat forecasting as part of the job, not as paperwork.

• You grow accounts, you do not just hold them. You go looking for the next department, the next stakeholder and the next budget. You are a hunter who builds pipeline from scratch, and asks for new business, in a systematic way.

• You understand the student experience. You have a completed university degree and you can speak credibly about how universities and colleges work.

• You bring the problem and the proposal. Small team, no layers. When something is not working you raise it early and you come with a view on the fix.

• You are comfortable using Salesforce or another CRM to manage your pipeline.

These are the four things we hire for and live by. We want to work with people who embody them every day.

• Own it. You take responsibility for your territory, your pipeline and your number. No excuses, no waiting to be told.

• Find a way. Small team, big ambition. You are…