Strategic Account Manager - EMEA

Location requirements:
Remote based role. Open to candidates in the United Kingdom.

As a Strategic Account Manager at Big Panda, you will play a pivotal role in managing and growing relationships with our largest and most complex customers. Your focus will be on fostering strategic executive partnerships, aligning our solutions to customer business outcomes, and delivering long-term value.

You will be a trusted advisor to C-suite and senior IT leaders, leveraging your expertise to navigate intricate organizational structures, drive customer satisfaction, and achieve revenue growth.

• Customer Relationship Management:
  Act as the primary point of contact for large, complex accounts, building trust and credibility with senior executives, including CIOs and CXOs, by addressing their strategic priorities and challenges.
• Strategic Account Planning:
  Develop and execute comprehensive account plans that align with customer business objectives, ensuring sustainable growth and long-term partnership.
• Value-Driven Engagement:
  Articulate and demonstrate the tangible value of our platform, ensuring customer success and satisfaction through innovative solutions tailored to their needs.
• Revenue Growth and Retention:
  Drive revenue expansion through strategic upselling and cross-selling, while ensuring high customer satisfaction and retention within your portfolio.
• Negotiation and Deal Closure:
  Lead complex, global deal negotiations, navigating procurement processes, and closing high-value contracts that drive mutual success.
• Collaboration and Advocacy:
  Work closely with cross-functional teams—including customer success, marketing, product, and support—to deliver tailored strategies, improve product alignment, and advocate for customer needs.
• Market Insight and Feedback:
  Provide insights into customer trends and feedback to internal teams, contributing to continuous improvement in product development and service delivery.
• Performance Achievement:
  Consistently meet or exceed quarterly revenue and retention targets, showcasing your ability to drive results in a fast-paced environment.

• Proven Expertise: 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment, with a track record of exceeding revenue targets.
• Strategic Selling
  
  Skills:
  
  Demonstrated ability to engage and influence senior executives, aligning solutions to their strategic priorities and driving expansion.
• Value Articulation:
  Strong foundation in articulating business value, particularly within innovative technology domains (e.g., AIOps, SaaS/Cloud).
• Deal Leadership:
  Expertise in navigating and closing complex, high-value deals within global organizations.
• Customer-Centric Approach:
  Deep commitment to understanding customer needs, ensuring satisfaction, and delivering tailored solutions.
• Collaborative Leadership: A natural collaborator who thrives in dynamic environments, leveraging internal resources to deliver impactful results.
• Resilience and Adaptability:
  Ability to navigate challenging situations with empathy, active listening, and perseverance.

Big Panda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That's why the world's most trusted brands rely on Big Panda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and…