Sales Support Executive

We are actively building diverse teams and welcome applications from everyone.

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:
The Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct sales target.
The Business Partnering team works with large systems integrators, outsourcing providers, managed service providers, and other strategic partners. These organisations deliver technology and business services to end customers across the public and private sectors, including complex, regulated, and business-critical environments. The SSE must therefore understand both the immediate partner requirements and the needs, service expectations, and commercial pressures of the end customers they support.
The SSE will develop a strong understanding of the assigned accounts, their stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service.
The role will also work closely with SCC internal UK teams and where required, the offshore support centre in Romania, using the right resources for quote management, order processing, CRM updates, and general sales administration to improve efficiency and scalability.

• Provide dedicated day-to-day support to assigned Account Managers across strategic customer accounts.
• Hold regular account-priority calls with Account Managers to agree focus areas, customer actions, opportunities, risks, and deadlines.
• Build and maintain account knowledge covering stakeholders, procurement routes, customer portals, frameworks, service requirements, vendor agreements, and commercial processes.
• Develop an understanding of the sectors and end-customer environments supported by assigned partners, recognising how compliance, service continuity, governance, and commercial requirements can influence account activity.
• Support the Account Managers in retaining existing business, progressing pipeline, identifying incremental growth opportunities, and improving customer engagement.
• Coordinate quotations, pricing requests, orders, renewals, special bids, and deal registrations, working with Revenue Operations and vendor teams where required.
• Use vendor pricing programmes, portals, and tools to secure competitive pricing and help maximise SCC margin.
• Ensure pre-sales enquiries, quotations, orders, and customer requests are handled accurately and within agreed timescales.
• Proactively chase outstanding quotations, orders, and customer actions, keeping Account Managers informed of progress, delays, and risks.
• Maintain accurate CRM records for assigned accounts, including opportunities, pipeline activity, customer actions, and win/loss outcomes.
• Support meeting…