Business Development Representative

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Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The IT Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.

Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking individuals that are passionate about technology to join our client-focused and collaborative team. Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed.

Who are we?

Complete Technology Solutions has been dedicated to improving the lives and business success of our clients for over 42 years. We provide integrated solutions and professional services to meet technological and organizational needs, specializing in IT Solutions, Support, Cybersecurity, Voice and Physical Security services across Illinois and Missouri.

At CTS, a New Charter Company, we are seeking a Business Development Representative (in other companies this person could hold the title of Marketing & Sales Representative, Lead Generation Specialist, Marketing Development Representative) to drive revenue growth through proactive lead generation, pipeline development, and client engagement.

This is a remote position for our organization which is based in Sparta, ILIn this role, you will collaborate with sales leadership, utilize CRM platforms, and execute outbound campaigns across phone, email, and in-person channels to generate qualified opportunities and build a strong pipeline. You will maintain professionalism, integrity, and confidentiality while representing the company positively in all interactions.

To be successful in this role, you will consistently execute outreach strategies, manage lead activity and data with precision, and contribute to marketing-driven pipeline growth while maintaining strong communication and organizational discipline. You will demonstrate accountability for your activity levels and results, proactively identifying opportunities to improve performance and exceed lead generation targets.

We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.

General job duties include:

Business Development Representative duties (Sales - Primary)
Identify, research, and target prospective clients within defined markets

Execute outbound prospecting efforts including calls, emails, and events

Build and maintain a consistent pipeline of new business opportunities

Qualify leads and coordinate hand-off to sales team or leadership for closing

Develop and maintain prospect databases and CRM records with accurate activity tracking

Establish initial relationships with decision-makers and key influencers

Support and participate in networking events, trade shows, and industry functions to generate new contacts

Collaborate with leadership to refine targeting strategies and outreach campaigns

Support marketing campaigns and outreach initiatives

Track campaign effectiveness and lead conversion metrics

Marketing Support duties (Secondary Focus)
Assist in developing targeted campaigns designed specifically for lead generation

Contribute content and ideas for email campaigns, outreach messaging, and digital engagement

Support website and social media updates with a focus on driving inbound leads

Coordinate with vendors and partners on co-marketing initiatives that produce measurable business opportunities

Help track and report on campaign effectiveness, lead conversion, and ROI

Required Experience:

High School Diploma College experience preferred

Strong verbal and written communication skills

Ability to initiate conversations and build rapport

Self-motivated with a results-driven mindset

Preferred Experience:

Marketing, Business, Communications, or related experience preferred

Confidence in outbound communication (phone, email, in-person)
Ability to initiate conversations and quickly build rapport

Basic understanding of sales processes and lead qualification

Proficiency with computers, CRM systems, and digital tools

Strong organizational and time management skills

Familiarity with lead generation and…