Account Manager​/Tour Coordinator

Position: Account Manager/ Tour Coordinator
Account Manager / Tour Coordinator for a growing, forward-thinking School Tour Operator.

Location - Leeds City Centre (LS1). Full-time Position: £26,400

Join a team where culture and socials thrive — bring your energy and help empower young people through sport.
Opportunities to work in EU & USA/ Canada for up to 7 weeks a year, all expenses paid.
Flexible start & finish times.
Company Profit share
A workplace accredited by Investors in People
One day a week, working from home.
Medicash Health Benefit.
Gym membership allowance.
Personal development fund.
Enhanced holiday allowance, plus your birthday off.

Job Description
- Client relationships are our number one priority. We’re looking for a dedicated and personable Account Manager to maintain our clients’ accounts, manage international tours and serve as our main point of contact.

Ideal candidates:

Integrity, we act with honesty, fairness, and responsibility — even when no one’s watching.
Excellence, we pursue the highest standards in everything we do — never settling, always refining.
Curiosity, we explore bravely, question freely, and innovate constantly.
Compassion, we lead with empathy, treat each other with care, and build inclusive relationships.
Impact, we aim to make a positive, lasting difference — for people and the planet.
Passion for helping others and a drive to provide exceptional customer service. Bring energy, belief, and commitment to everything we do.
Comfortable working with technology and other organisational software.
Professional, polite and personable when communicating with customers.
Ability to multitask and juggle several
responsibilities simultaneously
English & Maths GCSE at Grade C or above.

Objectives of this Role

Act as the main point of contact in all matters relating to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships.
Maintain accurate client records.
Create and manage travel/ tour Itinerary bookings. This will involve managing and negotiating contracts/ agreements with suppliers.
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Additional responsibilities to support Tour Operations

Research and build tour itineraries based on prospective customers' requirements, and destination highlights.
Liaise with existing suppliers to establish availability and costs.
Find and contact new suppliers to establish availability and costs.
Maintain accurate and clear records of supplier availability, pricing and options.
Produce a full list of costs involved in a tour in-line with agreed deadlines.
Create tour proposals for new and existing customers with accurate information and itineraries.

Introduction - Hello. We’re Max Ski and Ottimi, a small but fiercely ambitious Tour Operator based in Leeds. We primarily organise snow sports experiences for schools and colleges as Max Ski. Our all-inclusive package tours take students to some of the most amazing places across Europe, USA and Canada.

We’ve built Max Ski around one simple concept - unparalleled customer service with consistent 5 star reviews. We are taking this idea and expanding into new markets as Ottimi, offering a wide range of non-ski products and services.

We’re seeking someone to help us coordinate and deliver all our incredible international experiences. If you want to be part of a fun, growing, forward-thinking company with a purpose, then we’re really looking forward to hearing from you.

We’re excited to hear from you. The Max Ski & Ottimi team