Account Manager

The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitalization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.

As part of our Customer Success Team, you are a driving force in the further development of our existing clients. You understand their challenges, recognize opportunities, and bring the right solutions together with the right people. In this way, you create real added value for our clients and actively contribute to the growth of Arcplace.

• You will manage our existing clients and continuously develop relationships with the relevant contacts.
• You ensure that contracts are renewed on time and that client needs are recognized early.
• You identify potentials around our solution and service portfolio and develop concrete upselling opportunities from them.
• You understand the professional and technical challenges of your clients and develop suitable solution proposals.
• You are responsible for the sales process from requirement analysis to the offer and negotiation to the closing.
• You keep an eye on opportunities, forecasts, and next steps, and reliably maintain the relevant information in our CRM.
• You conduct client meetings, present solution proposals, and continuously expand your client relationships.

• You already have experience in customer service, sales, consulting, or a comparable role.
• You enjoy expanding existing client relationships and recognize business potentials without losing sight of the long-term partnership.
• You can convey complex topics understandably, listen attentively, and win over different contacts for your ideas.
• You work in a structured and reliable manner, take responsibility, and consistently drive sales opportunities to closure.
• You are interested in digitalization and technology and are motivated to familiarize yourself with our solution portfolio.
• You are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally.
• A degree in business informatics, business administration, or a comparable field is an advantage. Practical experience with a high IT affinity is also welcome.
• You communicate very well in German and English. Knowledge of French is an additional plus.

Our collaboration is familial and future-oriented.

With us, you quickly take on responsibility and act independently and proactively.

Our hierarchies are flat and the decision-making paths are short.

We continuously adapt to changes in the industry and the market; your ideas are welcome and can be implemented easily.

We are flexible in designing working hours: part-time models and home office are very common among our employees.

Thanks to our broad orientation, we also offer versatile and exciting development opportunities.