Customer Service Representative at Kandu Inc.

Customer Service Representative job at Kandu Inc.. United States.

In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s Ipsi Hand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life.

Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families.

Now, the companies are merging to pursue the same goal. As part of the merger, Kandu completed the first close of a $30 million financing. To read the full announcement  . We are seeking a Customer Success Representative to join our growing Kandu Health team. In this role, you’ll help us promote and sell our cutting-edge Ipsi Hand device. We’re building a best-in-class experience and are looking for enthusiastic individuals who are passionate about selling an amazing and life changing product.

You will be an important part of a hard-working and winning team. Are you open to learning? Do you have a winning attitude? Are you hungry for success? Up for a challenge? If so, this role is for you. This is an hourly role. In this role you will be assisting both the sales and clinical teams work with active leads and help support current users through their journey with the Ipsi Hand.

Additionally, this role is a work-from-home and remote position.

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the Ipsi Hand
• You’ll be on the front line and empowered to help our team learn to think in new ways about the customer experience and journey
• Track customer progress through each stage of the funnel
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

• Bachelor's degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent,
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly
• Experience with rehabilitation and stroke a plus

• Competitive Compensation (HR will enter salary range here)
• Insurance (Medical/Dental/Vision)
• 401(k) with company
• PTO & Holidays
• Life Insurance, LTD and STD

Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.